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FAQ

  • Will Sole Protector cause loos of traction?
    No, traction pads are provided to give you enough grips even on slippery surfaces.
  • What is sole protector?
    The sole protector is a Thermoplastic Polyurethane which is elastic, transparent and resistant to oil, grease and abrasion.
  • Can I use a blow dryer instead of a heat gun when applying Sole Shields?
    We only recommend using a heat gun to apply Sole Shields. A blow dryer cannot reach the same temperatures as a heat gun and will not create a good bond between the Sole Shield and outsole of the sneaker.
  • Is Sole Protector visible on the bottom of the shoes?
    Hardly, the material is about the thickness of a piece of paper. Under close examination, sole will appear glossy compared to a sole without original Sole Protector. The more you wear your shoes with Sole Protector, the better the material molds onto your sole for even better protector
  • How we apply?
    1. Clear your sole before apply 2. Cut out the Sole Protector according to your sneaker size 3. Remove backing and align your Sole Protector evenly 4. Once evenly aligned, smooth out and firmly press into your sole’s grooves. 5. Smooth and firmly press edges until your Sole Protector is secure. 6. Apply heat in gently sweeping motions – holding heat source at a safe distance. 7. Repeat steps 2-4 until your Sole Protector is tightly sealed.
  • How long does my Sole Protector last?
    It varies between users, but it is estimated to be able to last within 40-60 days and in some cases more than a year
  • Can Sole Protector be applied on other shoes?
    Yes, Sole Protector can be applied on any of your favourite shoes(e.g formal shoes) to help them last longer but for now our focus is on sneakers
  • What shoe size does the Sole Protector fit?
    Our test has shown that Sole Protector is able to fit up to US Size 13
  • Do you provide services?
    Yes, we do. We provide services to clean your sneaker(with additional charge) and apply sole protector to your sneaker(FOC).
  • Will my order be posted on the same day?
    Once payment has been confirmed, orders will be scheduled to be posted before 12pm on the same day. Any payment received after 12pm wil be posted on the following day excluding Sundays and Public Holidays.
  • Does SoleKickz provide tracking number?
    Yes, tracking number will be provided.
  • How do we make payment?
    For payment details kindly do give us a pm.
  • Do you ship internationally?
    No, we are focusing on shipping it within Malaysia but in the future we might ship internationally
  • What if I never received my package?
    SoleKickz is not responsible for lost or stolen packages once the package is marked as delivered by the postal service. SoleKickz is also not responsible for orders shipped to the wrong address due to the customer's mistake when providing shipping information at checkout.
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